TOS & Disclaimer

Disclaimer & Term of Service

0. All orders should be delivered within 1-15 minutes, at most 24 hours due to timezone disparity or else full refund. Info will be delivered directly on the order confirmation screen upon a successful payment, but will also be delivered to your email (check spam/promotion/social/etc.).

1. By accessing and/or using the Website, you accept and agree to the present Terms of Service (the “Terms”). These Terms apply when you access and use the Website.

2.To be eligible to use the Website, you confirm:

i. You are able to enter into binding agreements;

ii. You are over the age of eighteen (18);

iii. You are not barred from receiving and rendering services in any country or in another jurisdiction

3. The most current version of the Terms will be published on our Website. We reserve the right to update, amend or replace any part of these Terms without notice. It is your responsibility to review the Terms periodically for changes. Your continued use of or access to our Website following the publication of any changes to these Terms constitutes your acceptance of the changes.

4. We do not own the Products. For avoidance of doubt, we do not create, manufacture, design or license the Products listed on this Website. We are not affiliated with the makers, manufacturers, designers, providers or developers of the Products. We provide the Services by facilitating the exchange of Products between buyers and sellers using the Website.

5. The Services offered on our Website are akin to brokering. As an intermediary, we facilitate the selling, purchase and transfer of Products between buyers and sellers. We do not act as an agent for either party and we are not an advocate for either party. We retain a commission from buyers and sellers in exchange for performing the Services pertaining to the Products.

6. As an intermediary, we are unable to offer any warranty with respect to the usability, fitness for purpose, merchantability and functionality of the Products. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

7. In consideration of your use of this Website, you agree that to the extent you provide personal information to ZZReroll it will be true, accurate, current, and complete and that you will update all your personal information as necessary. To perform any Transaction using the Website, you understand and agree that you must create a user account. Any account you create, including your username and password, are personal to you and may not be used by anyone else. You are responsible for maintaining the confidentiality of your username and password and are fully responsible for all activities that occur under your account by you or by anyone else using your account, whether or not authorized by you. You remain liable for any activity or usage of the Website using your account unless you notify us of the breach in accordance with these Terms. You agree to change your password immediately if you believe your password may have been compromised or used without authorization. You also agree to immediately inform us of any apparent breaches of security such as loss, theft or unauthorized disclosure or use of your username or password, in accordance with these Terms.

8.  Products are provided “as-is” with no warranties. We expressly disclaims and excludes any warranties arising as a result of the operation of the law, whether express, implied or statutory, which includes but is not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, title and all other warranties. By agreeing to our service, you are acknowledging that you are going against the developer TOS for involving yourself in account trading and be responsible/bare all the risk.  

9. Unless otherwise indicated in writing, our services and charges are exclusive of all applicable taxes including but not limited to value-added tax, levies and surcharges. You understand that you are solely responsible for the payment of any and all taxes pertaining to the delivery, possession, sale or use of the Products. We reserve the right to charge you any applicable taxes if we determine that we are held to a legal obligation to invoice such taxes.

10. All trademarks, marks or other intellectual property that relates solely to ZZReroll is our exclusive property. We either own or have all required consents to publish the content appearing on our Website. This content includes but is not limited to images, texts, displays and publications. Any trademarks and intellectual property displayed on our Website may be protected by copyright, trademark and other proprietary laws. The Website is intended solely for personal use and may not be copied, modified, reproduced, store or otherwise transmitted, in whole or in part, without our prior explicit written consent. All trademarks, service marks, trade names and logos of any third party (the “Third Party Intellectual Property”) published on our Website are the proprietary trademarks of their respective owners and are protected by applicable copyright and trademarks laws. Such Third Party Intellectual Property is published on our Website solely to help users identify and reference the Products appropriately and in a descriptive sense. 

11. Force Majeure refers to unforeseeable circumstances beyond our reasonable control including a strike, civil commotion, riot, terrorist attack, war, fire and natural disasters. We are not liable for any failure, damage or destruction to your computer systems, data breach or records, losses or errors in case of Force Majeure.

12. If a buyer has, for example, changed their mind, orders the wrong item, wants to see or try on the item, or any other similar act, they are not ‘entitled’ to a refund. This is at the discretion of the business. 

13. Should the product is not as advertised, buyers must immediately inform ZZreroll. Any progression or used resource or link/bind to your personal info or changed any login info is equal to the consent from the buyer that ZZreroll has completely fulfilled the order and no longer subject to any complaint. Buyer must immediate exercise your right should you not receive the delivery within 24 hours, any delivery afterwards are consider final.

14. Any sort of complaints will only be deemed valid if there is an official proof attached to support the claim. (Eg. Last/Latest login history record, Resources spending log, etc.)

15. ZZreroll does not include after-sales service nor possess any gaming knowledge and the buyer should and must fully understand how the product works before ordering. ZZreroll is not obligated to provide any guidance for consuming the product (Eg. How to download, How to Log-in, etc.) or any guide to assist the technical in-game question (Eg. Where to farm a specific material, How to obtain a character, etc).

16. It is the buyer responsibility to fully secure the account immediately once verified everything is as advertised. 

17. ZZreroll is brokering and facilitating the selling, purchase and transfer of Products between buyers and sellers. Any bugs or glitch found on the products should liaise with the developer to resolve by the buyer. 

18. Any after-sales contact must and only via email. Any sort of reply will be made as soon as possible but it could take up to 5 working days.

19. All the freebies promotion will only be eligible under one single order/transaction. (Eg. Buy 3 free 1, you will need to buy 3 at once instead of stacking it up by 2-3 orders/transactions separately.)

20. Refund will be initiated within 14 working days upon agreement and it might take up to 14 working days to be shown on your statement depending on your bank efficiency. 

21. ZZreroll will always reply to your concerns within promised time. Should one decide to skip the step and file a chargeback directly, ZZreroll will no longer make any communication and will directly get in touch with the payment provider to sort things out from our end. Regardless of the decision outcome, it should be accepted by both parties as ZZreroll respects the buyer decision to bring it directly to the financial authority and also the decision from the financial authority. ZZreroll takes unprovoked chargeback without any sort of notice or communication ahead very seriously and sees it equivalent as a scam attempt. ZZreroll will reserve the right to provide any related data and transaction details to the national ombudsman for financial or national bureau for respective countries to seek for further assistance. 

22. It is your responsibility to fully secure your order information by either changing the login information to your personal detail OR keep/record/store the delivery email/login information properly. Should you request a re-delivery, a $10 processing fee will be incurred (subject to passing all the verification for proof of ownership). 

23. For customer via Epicnpc.com, there will be one chance only for a restock fee of 80% or not less than $5 within 24 hours if the product is being kept untouched, the credit will be returned as a store credit in the form of one time usage coupon code. Applied to Epicnpc.com who have a member account at least 7 days old on the order placement date with the same email address as the order's email.

24. By placing an order or purchasing any of our product, you hereby acknowledge and consent that you have read and agreed to our TOS and Privacy Policy.